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Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

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$29

By Doug Lipp, author, speaker, and consultant on customer service, Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century.

Hardcover

Dimensions 6.2"x 9.2"